How to Add or Update Your Insurance Information

Adding your insurance to your Spring Health account is a simple way to ensure your care remains seamless once your sponsored sessions are completed. By keeping your information current, you allow us to help you navigate your coverage and manage your costs with ease.

Step-by-Step: Adding Your Insurance

You can update your insurance information at any time through the mobile app or a web browser.

1. Log in to your Spring Health account using the mobile app or a web browser.
2. Navigate to your Account Settings.
3. Select Wallet, scroll to Insurance, then click Add my insurance and follow the prompts to save your details.
4. To make changes later, select Update.

Note: If you have secondary insurance that includes mental health benefits, Spring Health may be able to submit claims on your behalf. In this case, submit a copy of the front and back of your secondary insurance card to springhealth.com/support.

Managing Your Billing Preferences

You have control over how your claims are handled once you transition to insurance-based care:

• If you’d like Spring Health to submit claims to your insurance automatically, toggle “Bill my insurance” on. We’ll submit the claim, and if anything isn’t covered, you’ll be billed for the remaining balance.
• Toggle this feature Off if you prefer to be billed the full session cost upfront. You’ll be billed for the full session cost and can request reimbursement directly from your insurance.